Legal
Cancellation and refunds.
Clear rules for each kind of work, so you know in advance what happens if things stop.
01Monthly plans
A plan stops at the end of the month if you tell us two weeks before. A month in which work has started is not refunded. If you prepaid several months, the months not yet started are refunded, recalculated at the monthly price without the prepayment discount.
02Design and website projects
On cancellation, the stages delivered or under way are charged according to the payment schedule in the quotation; anything paid beyond that is refunded.
03Print and signage
Orders cannot be cancelled once the proof is approved and production starts, because they are made for you. If something arrives with a manufacturing defect or differs from the approved proof, tell us within 3 days of receipt with photos and we reprint or refund.
04Supplies
Unused products in their original packaging can be returned in line with Egypt’s Consumer Protection Law; otherwise the dealer or manufacturer warranty applies.
05Ad budgets
They are paid to the platforms directly, so we cannot refund them. Any unspent balance stays in your ad account.
06How refunds are paid
By the original payment method within 14 days of approving the request.
